Please note that if you enjoying our free shipping service, we usually use ordinary shipping for shipment. If you need faster shipping service, please contact us in time+ after you had ordered and before we delivery the product and pay the shipping fee of 15USD, and we will switch to fast shipping service for you.
International Taxed and Duties
Please note that we have no control over how long customs department holds up your package, nor the fees that may be charged upon arrival of your order. Customers will be responsible for all custom or hidden fees that are applied to the package by the destination country.
Return and Exchange policy
We strictly do not accept any returns or refunds for made to order, preorder and sale items.
We have a no refund policy, sale items cannot be refunded. All shipping cost(s) and handling fees are non-refundable. However, we will do our best to assist you in exchange for another product of your choice.
Please make sure that the tags are not removed.
All items are quality checked on return.
If an item is returned to us damaged, worn, or in an unsuitable condition without prior agreement, we are unable to proceed with the refund or exchange.
Please be sure to refer to the size chart of the product before purchasing and purchase based on your actual size.
Dresses Girl reserve the right to limit or deny returns or exchanges.
Cancelation
If order is canceled due to unavailability, you will be 100% refunded. If customers requested a cancellation after the order was placed, 5% credit cancellation fee will be charged.
* Fees that we have to pay to the credit card companies of all orders.
Lost Packages
All packages are insured by DHL/FedEx, if the package is lost, you will be refunded 100%.
Please contact us if you have any questions: Info@dressesgirl.com
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